Online Training FAQs

How long will the training take to build?

Development will commence once the text-based version of the script has been prepared and signed off by the client. Development timeframe varies based on project size and complexity. Small projects can be completed inside 2 weeks. Most projects takes 8-11 weeks for planning, media gathering, development, testing and client review.
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Who owns the intellectual property (source files)?

All intellectual property in training content modules, patents, designs, documentation, reports and data remain the property of the client. The client recognises that Instant Recall Australia Pty. Ltd. retains intellectual property rights in respect of the training engine, which delivers the training content modules.
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What support does Instant Recall Australia provide?

We provide ongoing support, if and when required. All support is charged at an hourly rate.
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Is it easy to update the training?

A review tool is built into the training to allow changes to be quickly recorded. When all changes have been identified the change list is sent to Instant Recall Australia. Some changes are easier to make than others. Text based changes are straightforward. Other changes, like additions of content or voice over changes are more costly. All support is charged at an hourly rate.
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Are there any licence of maintenance fees?

Pricing is project based. We do NOT apply any ongoing license or maintenance fees.
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Who holds the master source files?

We maintain two master copies of completed project files. One is kept offsite. A copy of the master files can also be supplied to the client upon request.
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Can the training be used with a group of people?

Presentation style (fully narrated) training can be used to train a group of people. The training can be run from a projector or delivered on DVD and played on a TV. Questions can be answered as a group, or individually using an answer sheet. A registration form will be required. Self paced (text based) training is generally unsuitable for training a group.
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Is there a register of people that complete the training?

The training can be configured to record results to a database. To do this training will need to be hosted on a server with ASP, PHP or Coldfusion. Your IT department will become involved in the implementation process. The user will register for the training. Results will be stored in the database upon completion. Reports can be generated internally as required.
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